FAQ
General Questions
What sizes do you offer for clothes?- We offer a range of sizes from XS to XL to fit various small breeds of dogs and cats. Please refer to our size chart for specific measurements.
How do I measure my dog/cats for clothes?
- To ensure the best fit, measure your pet's neck, chest, and back. If you need assistance, please feel free to contact us.
What types of clothes do you offer?
- We offer a variety of petite clothes including t-shirts, hoodies, jackets, sweaters, and dresses.
Ordering and Shipping
How do I place an order?- Browse our catalog, select the items and sizes you need, add them to your cart, and then proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
- We accept major credit cards, PayPal, and other secure payment options.
How long does shipping take?
- Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
Do you ship internationally?
- At this time, we only ship within the USA. We are working on expanding our shipping options and hope to offer international shipping soon. Please stay tuned for updates!
Returns and Exchanges
What is your return policy?- We accept returns within 30 days of purchase. Items must be in original condition and refunds will be processed after inspection of returned items.
How do I return or exchange an item?
- To initiate a return or exchange, contact our customer service team with your order number and reason for return. We will provide instructions for the return process.
What if the size I ordered doesn't fit my dog?
- If the size doesn't fit, you can exchange it for a different size. Items must be in their original condition in order to exchange. Contact our customer service team to arrange the exchange.
Product Care
How do I care for my dog’s clothes?- Most of our clothes are hand wash recommended due to the high quality. Please check the individual description for each item for exact directions.
Are your dog clothes durable?
- Yes, our clothes are made from high-quality materials designed to withstand regular wear and tear.
Miscellaneous
How can I contact customer service?- You can reach our customer service team via email at info.petitepaws@gmail.com.
Do you offer any discounts or promotions?
- Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
Sizing Chart and Fit Guide
Where can I find the sizing chart?- The sizing chart is available on each product page under the "Size Guide" section.
What if my dog is between sizes?
- If your dog is between sizes, we recommend sizing up for a more comfortable fit.